These Terms of Service / Terms and Conditions (“Terms”) govern your use of the WANNIXING website at [www.wxnpower.com] (the “Website”) and the purchase of products offered through the Website.
By using the Website or placing an order, you agree to these Terms. If you do not agree to these Terms, you should not use the Website or place an order through it.
These Terms are intended to be read together with any other policies published on the Website that apply to your use of the Website or your purchase, including the separate Refund Policy / Return Policy. These Terms do not limit any mandatory consumer rights that apply under applicable law.
2. Who We Are
This Website is operated by Huazhou Taifeng Trading Co., Ltd (“WANNIXING”, “we”, “us”, or “our”).
WANNIXING sells off-grid power products and related non-battery equipment, including inverters, MPPT solar charge controllers, and related products, mainly to consumers in the EU.
3. Scope of These Terms
These Terms apply to your browsing and use of the Website, your purchase of products through the Website, and related interactions between you and WANNIXING in connection with the Website.
These Terms apply only to the extent permitted by applicable law. Where mandatory consumer protection rules apply, those rules remain unaffected.
4. Eligibility to Use the Website and Place Orders
To place an order through the Website, you must have legal capacity to enter into a binding contract under the law that applies to you.
If you place an order on behalf of another person or organisation, you confirm that you are authorised to do so.
We may refuse service, suspend access, or cancel orders in justified cases, including where we reasonably believe that the Website is being misused, unlawful activity is involved, or false information has been provided.
5. Product Information
We aim to present product descriptions, technical specifications, compatibility information, images, and other product details as accurately as reasonably possible.
However, product information may be updated from time to time, and minor differences may exist between product images and the delivered product, especially where changes do not affect the essential characteristics or intended use of the product.
Customers should review all product details carefully before ordering, including voltage, configuration, dimensions, technical requirements, installation conditions, and intended application. If you are unsure whether a product is suitable for your intended use, you should contact us before placing an order.
6. Orders and Contract Formation
When you submit an order through the Website, you are making an offer to purchase the selected product(s).
After you place an order, you may receive an automatic acknowledgement or order confirmation email. This confirms that your order has been received, but it does not necessarily mean that the order has been accepted for shipment.
A contract for sale is formed only when we accept your order. We may refuse or cancel an order before dispatch in justified cases, including pricing errors, stock unavailability, suspected fraud, payment issues, export or supply restrictions, or incomplete or incorrect customer information.
If an order is cancelled after payment has been made, any refund due will be processed using the original payment method, unless otherwise agreed or required by law.
7. Prices, Payment, and Billing
Prices shown on the Website are the prices displayed at checkout, unless there is an obvious error.
We reserve the right to change prices at any time before an order is placed. Such changes will not affect an order that has already been accepted, except where correction is required because of an obvious pricing or listing error.
You must provide complete and accurate billing, payment, and contact information when placing an order. You are responsible for ensuring that your payment details are valid and that sufficient funds are available where required.
If a payment is refused, reversed, or cannot be completed, we may suspend processing of the order or cancel it.
8. Delivery and Order Fulfilment
We will arrange delivery to the address provided by you during checkout, subject to any shipping limitations shown on the Website.
Delivery times shown on the Website or in order communications are estimates unless otherwise expressly stated. Delays may occur due to carrier issues, customs procedures, peak periods, remote delivery areas, supply interruptions, or other circumstances outside our reasonable control.
You are responsible for providing a correct and complete delivery address and for being available to receive the order where required. Additional costs resulting from incorrect delivery details, failed delivery attempts, or refused delivery may be charged where permitted by law.
Risk in the goods passes to you in accordance with applicable law. This does not affect your rights where goods are lost, damaged, or delivered incorrectly.
9. Customer Responsibilities
You are responsible for checking that the product you order is suitable for your intended use before purchase. This includes checking technical compatibility, voltage requirements, installation conditions, local standards, and the application for which the product will be used.
Products must be installed, operated, used, and maintained in accordance with the product manual, safety instructions, and any applicable local legal or technical requirements.
You must use products only within their intended application and in a safe and proper manner. Unauthorised modification, misuse, incorrect installation, wrong voltage selection, unsuitable application, or failure to follow instructions may affect eligibility for support, troubleshooting, or warranty handling, to the extent permitted by law.
Nothing in this section limits your statutory rights in relation to faulty, non-conforming, or unsafe goods.
10. Returns, Withdrawal Rights, and Related Policies
If you are a consumer, you may have a legal right to withdraw from certain purchases within a specified period, subject to applicable conditions and exceptions.
Full information about withdrawal rights, return conditions, return procedures, and refund handling is set out in our separate Refund Policy / Return Policy page. You should read that page carefully before requesting a return.
These Terms should be read together with that separate policy. In the event of any conflict, mandatory consumer rights will apply.
11. Legal Guarantee and Commercial Warranty Clarification
If you are a consumer, you benefit from statutory rights under applicable law in relation to goods that are faulty, not as described, or not in conformity with the contract. These rights apply independently of any commercial warranty.
Any commercial warranty offered by WANNIXING or by a manufacturer is separate from, and in addition to, your statutory rights. A commercial warranty may be subject to its own conditions, duration, and exclusions, provided these are lawful and clearly communicated.
Nothing on the Website, in these Terms, or in any warranty wording is intended to exclude, restrict, or replace your mandatory legal guarantee rights.
12. Acceptable Website Use
You may use the Website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or interfere with anyone else’s use of the Website.
You must not misuse the Website, including by introducing malicious code, attempting to gain unauthorised access to systems or data, interfering with the operation or security of the Website, using automated means in a disruptive or abusive way, or engaging in fraudulent, misleading, or unlawful activity.
We may suspend or restrict access to the Website where reasonably necessary to protect the Website, our business, other users, or applicable legal obligations.
13. Intellectual Property
All content on the Website, including text, product descriptions, graphics, logos, images, layout, and other materials, is owned by or licensed to WANNIXING unless otherwise stated.
You may access and use the Website for personal, non-commercial use related to browsing and purchasing from the Website. You must not copy, reproduce, republish, distribute, modify, exploit, or use Website content for commercial purposes without our prior written permission, except where permitted by law.
All trademarks, trade names, and branding displayed on the Website remain the property of their respective owners.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law. This includes liability for fraud, fraudulent misrepresentation, and liability for death or personal injury caused by negligence where applicable law does not allow limitation.
Subject to the above, we are responsible for losses and damage that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, or for losses resulting primarily from information, measurements, compatibility choices, installation conditions, or instructions provided incorrectly by the customer.
We are not responsible for damage or loss resulting from misuse, unauthorised modification, incorrect installation, use outside the intended application, failure to follow manuals or safety instructions, or use with unsuitable systems or components, except where doing so would limit rights that cannot be lawfully limited.
The Website is made available on an “as available” basis. While we aim to keep it accurate and accessible, we do not guarantee that the Website will always be uninterrupted, secure, or error-free.
15. Force Majeure
We are not responsible for delay or failure to perform our obligations where this is caused by events beyond our reasonable control. Such events may include natural disasters, severe weather, fire, flood, war, civil unrest, epidemic or pandemic events, transport disruption, customs delay, supply chain interruption, labour disputes, power or communications failures, or actions of public authorities.
Where such circumstances arise, we will act reasonably to reduce the effect of the disruption and resume performance as soon as reasonably possible.
16. Complaints and Customer Contact
If you have a complaint, concern, or question about an order or product, please contact us by email at [email protected].
We will try to respond within a reasonable time and work with you in good faith to resolve the issue.
Nothing in this section limits your right to use any legal remedy or dispute resolution process available to you under applicable law.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of China, unless applicable consumer law in your country of residence provides you with mandatory protections that cannot be excluded.
If you are a consumer residing in the EU, you will continue to benefit from any mandatory provisions of the law of your country of residence.
We encourage customers to contact us first so that we can try to resolve disputes informally. If a dispute cannot be resolved amicably, it may be submitted to the competent courts in accordance with applicable law.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes in the Website, our business operations, legal requirements, or how we provide our services.
The latest version will be published on the Website and will apply from the date of publication. The Terms in force at the time of your order will apply to that order unless a change is required by law.
