This Shipping Policy explains how orders placed on WANNIXING are processed and delivered for customers within the EU 27.
We aim to provide clear and practical shipping information for off-grid power products purchased through WANNIXING. All delivery timeframes shown on this page are estimated only and are not guaranteed.
Shipping Region
We currently ship to customers within the EU 27.
Order Processing
Orders are usually processed from the next business day after the order is placed.
Processing and shipping time calculations begin from the next business day after the order is placed, not from the exact moment of payment. Orders placed on weekends or public holidays will normally begin processing on the next business day.
Please note that order processing may take longer during periods of high order volume, public holidays, logistics disruption, or other exceptional circumstances.
Estimated Delivery Times
The estimated delivery time is usually 7–15 business days.
This timeframe is estimated from dispatch processing beginning on the next business day after the order is placed. It is provided as a general guide only and may vary depending on destination, transport conditions, local delivery arrangements, and other operational factors.
Remote Area Delivery
Deliveries to remote, less accessible, or limited-service areas may require an additional 2–3 business days beyond the standard estimated delivery timeframe.
Shipping Fees
Orders over EUR 200 qualify for DDP free shipping.
DDP Shipping for Qualifying Orders
For qualifying orders over EUR 200, shipping is provided on a DDP (Delivered Duty Paid) basis.
This means that the applicable shipping arrangement for those qualifying orders includes delivery with duties and import-related charges handled as part of the shipment process, where applicable under the arranged service.
Delays and Exceptional Circumstances
All delivery times are estimates only. Delivery may take longer due to circumstances beyond reasonable control, including but not limited to:
weekends and public holidays
severe weather
transport or logistics disruption
customs procedures, where applicable
carrier delays
force majeure events
other exceptional operational circumstances
Where possible, we will make reasonable efforts to support communication and follow-up if a shipment is significantly delayed.
Incorrect Shipping Information or Failed Delivery
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order cannot be delivered due to incorrect, incomplete, or unclear delivery details, failed delivery attempts, or refusal to accept the parcel, delays or additional charges may apply. In such cases, any extra shipping, storage, return, or re-delivery costs may be charged to the customer where applicable.
Damaged, Lost, or Missing Parcels
If your parcel arrives visibly damaged, or if you believe your shipment has been lost or items are missing, please contact us as soon as possible at [email protected].
To help us review the matter, please provide your order number, a description of the issue, and clear supporting photos where relevant, including the outer packaging and the product condition on arrival.
We will review the case and work with the shipping provider as needed.
